Terms of service

Privacy Policy

Last updated: Aug 20, 2025

This Privacy Policy describes how Eraya Jewel (“Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from erayajewel.in (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

By accessing or using the Services, you expressly consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, operational or legal requirements. Updates will be posted on this Site with the “Last updated” date revised. Continued use of the Services constitutes acceptance of any updates.

Information We Collect

Information You Provide

Contact details (name, address, phone, email).
Order details (billing/shipping address, payment confirmation).
Account details (username, password, security questions).
Customer support information you submit.

Certain features require personal information; if you decline to provide it, you may not be able to access or use those features.

Information We Collect Automatically

We may collect Usage Data through cookies and similar technologies, including:

Device/browser details.
IP address and geolocation estimates.
Interaction with the Site and Services.

Information from Third Parties

We may receive information from:

Vendors and partners (e.g., Shopify, IT providers, analytics tools).
Payment processors (to fulfill orders securely).
Advertising and marketing partners (for promotions and campaigns).

How We Use Information

We use your personal information for:

Providing Products and Services: processing payments, fulfilling orders, shipping, handling returns, managing your account.
Marketing and Advertising: sending promotional content, personalized offers, and targeted advertising (by email, SMS, or other channels). By default, you agree to receive such communications unless you opt out.
Security and Fraud Prevention: monitoring transactions, preventing fraud, ensuring account security.
Service Improvement: customer support, analytics, optimization of Site performance.

Cookies

We use cookies and similar technologies to operate, secure, and improve our Site. Cookies may be required for essential functions. Blocking cookies may reduce or disable functionality, and we are not responsible for resulting service limitations.

For details about Shopify cookies, visit Shopify Cookie Policy.

Disclosure of Personal Information

We may disclose your information to:

Vendors and service providers (IT, payment processors, shipping, analytics).
Business and marketing partners.
Affiliates or corporate group companies.
Third parties in case of business transfers (merger, acquisition, restructuring).
Authorities or others where legally required, to enforce our terms, or protect rights and safety.

We are not responsible for the actions of third parties outside our reasonable control.

Data Retention

We retain personal information for as long as reasonably necessary to provide Services, fulfill legal obligations, enforce our rights, prevent fraud, and maintain business operations. Even if you request deletion, certain data may be retained where required or permitted by law.

Your Rights

Depending on applicable law, you may have the right to request:

Access to the personal information we hold about you.
Deletion of your personal information.
Correction of inaccurate information.
A copy of your data (portability).
Restriction of processing or withdrawal of consent (where applicable).

Important: These rights apply only as required by law. We may deny, limit, or condition requests where legally permitted or where fulfilling them would interfere with our business, legal, or contractual obligations.

We may request identity verification before responding.

Security

We use commercially reasonable safeguards to protect your personal information. However, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from individuals under 16. If you believe we have done so, please contact us for deletion.

International Users

Your information may be transferred, stored, and processed outside your country of residence. Where required, we rely on lawful transfer mechanisms such as Standard Contractual Clauses.

Contact Us

For questions, concerns, or to exercise your rights:

📧 erayajewelshop@gmail.com

Contact No: 6377052226
📍 Karni Nagar, Naya Bass, Sujangarh, near Dayanand School, Rajasthan, 331507, India